Privacy Policy

Who we are

Motorcare Body Repair (“we”, “us”) is a car body repair business at Merton Bank Road, St Helens, Merseyside, WA9 1HZ. We are the data controller for personal information collected through this website. You can contact us about privacy at motorcarebodyrepair@aol.com or on 01744 753333.

[To confirm before launch: legal trading name, and whether the business is registered with the Information Commissioner’s Office (ICO registration number).]

What we collect and why

When you use our quote or contact form we collect your name, email address, telephone number, vehicle make and model, the type of repair, your description of the damage, any photographs you attach, and the page you sent the form from. We use this information to respond to your enquiry, prepare an estimate and, if you go ahead, carry out the repair. Our lawful basis is that this processing is necessary to take steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.

If you contact us by telephone or email, we use the details you give us for the same purposes.

Who we share it with

Form submissions are delivered to our business email inbox by an email delivery service acting on our instructions, and the website is hosted on servers we or our hosting provider operate. If you make an insurance claim, we share the details and photographs needed to progress the claim with your insurer or their representatives, at your request. We do not sell personal information or use it for marketing.

How long we keep it

Enquiry details are kept for as long as needed to deal with your enquiry and any repair, and then for a reasonable period afterwards in case of follow-up questions or guarantee claims. [To confirm before launch: retention period, e.g. two years after the enquiry or repair, matching the two-year guarantee.]

Cookies and analytics

This website does not set any non-essential cookies unless you accept them. Details are in our cookie policy.

Your rights

Under UK data protection law you have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to data portability where applicable. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.